Support

Need help with SkyKraft? We are here to help.

Contact Support

• Email: support@skykraft.io
• Response time: within 24 hours (Monday–Friday, IST)
• Critical billing/safety issues: prioritized same day

What to include in your request

• Your account email
• Device type and OS version
• App version (example: 8.0.5)
• A short description of the issue
• Screenshots/screen recording if possible

Support Categories

• Account and sign-in issues
• Booking and scheduling issues
• Payments, refunds, and billing
• Pilot verification and profile review
• Chat and notifications
• Safety and abuse reports

Escalation

If your issue involves payment disputes or safety concerns, include URGENT in the subject line. Our team will escalate immediately.

Self-Help Resources

• App setup and release notes (inside app)
• Common fixes:
  • Force close and reopen app
  • Update to latest app version
  • Check network permissions and notification settings

Legal and Privacy

For privacy requests, email privacy@skykraft.io.